Smooth IT integration: The successful rollout of Storm and VolP at Remeha
Implementation of the servicetool Storm and VoIP Modification at Remeha
Remeha, a leading manufacturer of heating solutions, aimed to enhance their customer service and maintenance processes by implementing a new service tool called Storm. This tool was designed to improve the efficiency of the service department and enhance communication with customers. Additionally, a VoIP modification was introduced to optimize telephone accessibility and call quality.
Our Challenge
The implementation of a new service tool and the transition to a new VoIP system required careful planning and coordination to minimize disruptions to daily operations. Remeha needed a reliable partner to guide and support this project.
Collaboration with Trelion
Trelion was brought in to coordinate the implementation of the Storm service tool and the VoIP modification. Our expertise in managing complex IT projects was crucial to the success of this implementation.
Project coordination
Preparation and Planning:
- Together with Remeha and various suppliers, a detailed project plan was developed, including timelines, milestones, and responsibilities.
Design and Implementation:
- The new VoIP system was implemented, ensuring proper configuration and testing to guarantee a seamless transition.
Training and Support:
- Remeha employees were trained in using the new service tool and VoIP system to ensure a smooth transition.
- Trelion provided ongoing support and coordination, ensuring the new systems functioned optimally and that all partners delivered the project on time and successfully.
Results:
- The new Storm service tool improved the efficiency of the service department and enhanced customer communication.
- The new VoIP system provided better phone accessibility and higher call quality.
- The collaboration between Remeha and Trelion ensured a smooth transition and an improved customer service experience.
This case demonstrates how a strategic partnership with an IT expert can drive the successful implementation of new technologies and enhance business processes. Do you have specific questions about this case or want more details on a particular aspect? Contact us.
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The implementation of the Storm service tool and the VoIP modification was a close collaboration between Remeha’s IT and business teams and Trelion. Through the combined expertise and efforts of both teams, a successful implementation was achieved.